At Watch Reserve, we understand that purchasing a luxury watch is a significant investment. Our deposit policy is designed to give you peace of mind while securing the piece you desire.
To reserve a watch and remove it from active sale, a 10% deposit of the total purchase price is required. Upon receipt of the deposit, the item will be held exclusively for you for a period of 5 working days pending final payment or inspection.
We stand behind the authenticity and condition of every watch in our collection. Your deposit is refundable in the following circumstance:
If, upon physical inspection or professional appraisal, the watch is found to be not as described. This includes undisclosed mechanical issues, significant cosmetic damage not shown in listing photos, or discrepancies in authenticity/parts.
All refunds are processed within 10 working days via your original payment method.
Your deposit becomes non-refundable in the following circumstances:
If you decide not to proceed based on personal preference after the watch has been reserved.
If the remaining balance is not settled within the agreed timeframe without prior communication with us.
We are unable to ship a watch until payment has been received in full and in cleared funds.
We encourage all customers to carefully review our high-resolution images and condition reports before placing a deposit. If you believe the watch does not match its description at the point of inspection or receipt, please notify us immediately so we can assess your concerns and, where applicable, process a refund.
Please contact us should you have any further questions:
Watch Reserve Ltd
25 Cabot Square, Canary Wharf, London E14 4QZ
Last Updated: 30 May 2026