Frequently Asked Questions

Yes. Every timepiece offered by Watch Reserve is put through a multi-point authentication process before it reaches our inventory. We inspect the movement, case, dial, bracelet, and serial number, and cross-reference against manufacturer archives where possible. If a watch does not pass, we do not list it.

We source carefully and only list pieces in excellent condition. Each listing includes detailed photography and a written condition summary so you know exactly what you're buying. If you'd like to see additional photos or video of a specific reference, contact our team and we'll arrange it.

Whenever possible, yes. The presence and condition of original box, booklets, warranty cards, and service documentation is clearly stated on each product page. Full sets command a premium and we always preserve what comes with the piece.

Yes. Every watch sold by Watch Reserve comes with a 24-month warranty against mechanical faults, giving you peace of mind long after the purchase. Cosmetic wear and damage caused by misuse are not covered. Full terms are available on request.

You can purchase directly through our website by adding a watch to the cart and checking out, or contact us for a personal consultation if you'd prefer to speak with a specialist first. We're happy to answer any questions before you commit.

We accept all major credit and debit cards, along with bank transfer for larger purchases. For orders over a certain value, bank transfer is typically the preferred method. Contact us if you have a specific requirement and we'll accommodate it where possible.

Yes. If you're considering a specific piece and need a short window to make your decision, we can hold it for you with a refundable deposit. Get in touch with the reference you're interested in and we'll discuss the options.

Absolutely. We operate from Canary Wharf, London, and welcome appointments for clients who'd like to view a piece in person. Contact us to arrange a time that suits you.

We ship throughout the United Kingdom with free, insured, tracked delivery, and internationally via DHL Express and FedEx. Full details are available on our Shipping Policy page.

Orders are processed within 1 to 2 working days after payment is confirmed. UK standard delivery takes 2 to 3 working days, UK express is next-day, and international express typically takes 3 to 7 working days depending on destination.

Yes. Every shipment is fully insured for the value of the watch while in transit. Orders over £500 also require a signature on delivery, so the piece cannot be left unattended.

International orders (outside the UK) may be subject to local import duties, taxes, and customs charges. These are determined by the destination country and are the responsibility of the recipient. Please check your country's import policies before placing an order.

Head to our Sell Your Watch page and share a few details about your timepiece. A specialist will review your submission and come back to you with a fair, market-informed offer, typically within one working day.

Selling means we buy your watch outright and pay you directly. A part exchange is a trade: we value your current piece and apply that value against any watch in our inventory, so you upgrade in one transaction rather than two.

Our specialists benchmark your piece against live secondary-market data, recent comparable sales, and the specifics of your watch: reference, condition, box, papers, and service history. The more information you share, the more accurate the valuation.

Yes. We operate a 14-day return window from the date you receive your watch. The piece must be returned in its original, unworn condition with all packaging and documentation. See our Refund Policy for the full terms.

Contact us straight away at info@watchreserve.co.uk and we'll make it right. All watches come with a 24-month warranty covering mechanical issues, and our team will guide you through the next steps.

While we don't operate a service workshop ourselves, we work with trusted horologists and can point you in the right direction for a full service, polish, or bracelet work. Get in touch if you'd like a recommendation.