At Watch Reserve we want you to get the most from your watch. Below you will find everything you need to know about the warranty cover we provide and how to make a claim.
Every watch we sell comes with a 24 month warranty cover from the date of delivery or collection. Our warranty does not affect your statutory rights as a consumer under English law.
A couple of important things to note:
Please take a few minutes to read this policy so you know what is and isn't covered and how to make a claim.
To keep your warranty valid, you'll need to make sure you:
There are some situations where your warranty will not apply. These include:
Where a claim is accepted, we will repair or replace the affected parts only. We will not be liable for any other losses beyond this.
If you believe your watch may be covered under this warranty, please contact us via phone or email within 10 business days of becoming aware of the problem.
Once we have received your claim, we may ask you to send the watch to us so we can inspect it. We'll come back to you within 10 business days to let you know whether your claim has been accepted and what happens next.
Please contact us should you have any further questions:
Watch Reserve Ltd
25 Cabot Square, Canary Wharf, London E14 4QZ
Last Updated: 30 May 2026